What Can VoIP Do for Your Call Centers?
If you’ve got call centers as part of your business, then you need voice over IP service. By the time you finish reading these 4 perks, you’ll see why so many companies are investing in it!
After all, when it’s in your call centers, VoIP can:
1. Save you money
Voice over IP comes with a flat monthly rate, so you can talk on it as much as you need to – on as many lines as you need to. And, considering the average homeowner can save about $40 per month by switching to voice over IP, just think of how much money your call centers can save!
In addition to saving money on your phone bills, you’ll also be able save money on your utility bills. That’s because VoIP for call centers can connect to point-to-multipoint networks – meaning that your employees can work from home if you want them to! That means you don’t have to spend a ton of money on giant facilities with expensive utility bills.
2. Streamline your processes
When your phone rings on voice over IP, the location of the call is completely irrelevant. Since the call is sitting on your network, you can transfer it to anyone – regardless of where they are. That way, you can allow your customers to talk to the best person suited for their needs, rather than the person who happens to simply be standing there.
And, if you’re sick of answering phone calls and then punching information into the system, you can eliminate all of that with VoIP for your call centers. That’s because voice over IP information is stored as data packets. As a result, you can store them for future use, use them as training materials, send them to upper-management, or send them anywhere else along your network that you need to.
3. Make your business seem more local
When you’ve got VoIP for your call centers, you don’t have to rely on a 1-800 phone number. Instead, you can have a local number for every number you serve. As a result, your customers will feel much more “connected” to you – like you’re right in their neighborhood!
4. Save your secretary some stress
Voice over IP handles calls that come in automatically, in the order in which they were received. So, your secretary won’t have to worry about keeping track of which line rang first, or who’s been on hold the longest. That way, she’ll be able to devote her attention to other issues while your voice over IP handles the phones!
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